Frequently Asked Questions(FAQs)

No, we cannot accept packages delivered in person. We only accept shipments from online stores.


Your orders often come packed in oversized boxes with excessive padding, leading to higher shipping costs due to increased volumetric weight. By combining multiple orders into a single box, our consolidation service can reduce your shipping weight by up to 80%.



Order Processing Fee: 5% of the total order amount (minimum 250 INR).
Payment Fees:
Credit/Debit Card: 5% payment gateway charge.
Direct Bank Transfer: No additional fees.

Local shops: 5% of the total order amount (minimum 250 INR).
Payment Fees:
Credit/Debit Card: 5% payment gateway charge.
Direct Bank Transfer: No additional fees.




A 3% payment gateway fee applies to all credit and debit card transactions. 5% payment gateway fee applies to Paypal



No, customs duties and import taxes are additional charges levied by the destination country and are not part of the shipping fee.



If you omit your Locker ID, your package will be sent to the correct Swadeship distribution center but will experience delays in processing and shipping. To locate and re-route your package, we'll need to conduct a thorough review, which will incur an additional fee of INR 200. To avoid delays and extra charges, please ensure you include your Locker ID with your shipment.